Privacy Policy

1. Information We Collect

We may collect personal information including your name, business name, email address, phone number, website address, social media profiles, business details and any other information you provide when you:

- visit our website

- submit a form

- book a call

- contact us by email, phone or message

- request a quote or proposal

- become a client

- use one of our CRM, marketing or booking systems

We may also collect technical information such as your IP address, browser type, device information, pages visited and how you interact with our website.

2. How We Collect Information

We collect personal information directly from you when you provide it to us.

We may also collect information through website forms, booking tools, analytics tools, advertising platforms, cookies, CRM systems, email marketing tools and other third-party services used to operate and improve our business.

3. How We Use Your Information

We use your information to:

- respond to enquiries

- book and manage calls or consultations

- prepare quotes, proposals and service agreements

- provide our services

- manage client accounts and communications

- run marketing, advertising, CRM, landing page, content or lead generation systems

- improve our website, services and customer experience

- send updates, marketing or promotional messages where permitted

- meet legal, administrative and business obligations

You can opt out of marketing communications at any time.

4. Third-Party Services

We may share personal information with trusted third-party service providers who help us operate our website and deliver our services. These may include CRM platforms, email marketing tools, booking systems, payment processors, advertising platforms, analytics tools, website hosting providers and other business software providers.

We do not sell, rent or trade your personal information.

Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information.

5. Cookies and Analytics

Our website may use cookies, tracking pixels and analytics tools to understand website activity, improve performance, measure advertising effectiveness and support marketing activity.

You can usually disable cookies through your browser settings, although some parts of the website may not function properly if cookies are disabled.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

7. Access, Correction and Deletion

You may request access to the personal information we hold about you. You may also ask us to correct, update or delete your personal information where appropriate.

To make a request, please contact us using the details below.

8. Complaints

If you have a concern about how your personal information has been handled, please contact us first so we can try to resolve the issue.

We will review your concern and respond within a reasonable timeframe.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page.

10. Contact Us

For questions about this Privacy Policy or how your personal information is handled, please contact:

Brand Engine
Email: hello@brandengine.digital
PO Box 204
Moffat Beach QLD 4551